Gofernets Help Center

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Frequently Asked Questions

Are there any transaction fees?

Yes, transaction fees apply:

Riders and Operators are charged a 5% commission on each order.
Paystack payments incur a 1.5% Paystack fee.
Withdrawals as a rider have a ₦30 bank charge.

For more details, feel free to contact our support team.

Are my items safe with your riders?

Yes, we prioritize the security of your items. Our riders are well instructed to handle deliveries with care, and we have measures in place to ensure safe transportation. However, if you have concerns or require additional security, please reach out to our support team.

What payment methods are supported on Gofernets?

Gofernets supports the following payment methods:

Bank Transfer
USSD Dial
Bank Payment
Card Payment

If you need assistance with any of these methods, feel free to reach out!

If the job is canceled, will I receive a refund for my NETs?

Refund eligibility depends on the cancellation reason. If the cancellation is due to your fault, a NET refund will not be issued. However, if the job was canceled by the customer, please contact us to request a refund of your NETs.

What is the difference between Same Day and Express Delivery?

Same Day Delivery: The rider picks up and delivers your item within 15-20 hours, allowing for other deliveries along the way. This option is more affordable and is great for less time-sensitive items.
Express Delivery: The rider picks up and delivers your item directly within 5 hours without any stops for other jobs. This is ideal for urgent deliveries, but it costs more for faster service.

As a customer, if I pay through Escrow and the job is canceled, will the refund be credited back to my wallet?

Yes, if the job is canceled, the refund will be processed based on the cancellation terms. If the cancellation meets the refund conditions, your funds will be returned to your wallet. Please contact support for further assistance.

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